Privacy Policy

Introduction

We are committed to handling your personal data lawfully, fairly, and transparently, respecting your privacy and rights.

This Policy sets out the obligations of Theatre Royal Trust Portsmouth Limited (“the Company” or “we”) regarding data protection and the rights of staff customers and contacts (“data subjects” or “you”) in respect of their personal data under the General Data Protection Regulation (“the Regulation”). 

The Regulation defines “personal data” as any information relating to an identified or identifiable natural person (a data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

The procedures and principles set out herein must be followed at all times by the Company, its employees, agents, contractors, or other parties working on behalf of the Company. This Policy applies to you if you visit an event promoted or organised by the Company purchase a ticket for one of our events, purchase one of our services, or user products or services, over the phone, online, through our mobile applications or otherwise by using our website or interacting with us on social media (our “Services”).

We will collect personal data from you:

• Directly from you when you provide it (e.g. ticket purchases, newsletter sign-ups).
• Indirectly from third parties such as:
  • Ticketing agents (e.g. Ticketmaster).
  • Marketing platforms (e.g. Facebook, if you register via social login).
  • Research agencies providing demographic insights.

Types of Personal Data We Collect may include:

• Name, contact details, and payment information.
• Event attendance history and donation history.
• Preferences and interests.
• Health-related data (only with explicit consent, e.g. accessibility needs).
• CCTV footage (for safety and security).

How We Use Your Data

We use your data to:

• Deliver and manage events and services, such as tickets for events and shows, or membership purchases.
• Take your donations and process Gift Aid.
• Communicate with you about bookings and updates.
• Improve our services through analytics and feedback.
• Send marketing communications (with your consent).
• Build a profile to analyse information related to bookings and contact you with the most relevant information.
• Ensure safety and security at our venues.
• Process competition entries and surveys.
• Members will be emailed with marketing material, the purchase of your membership is taken as consent to contact you regarding shows and other relevant services.

Website Use and Data Collection

When you visit the Portsmouth Theatres website, we may collect certain information automatically and through user interactions. This helps us improve your experience and ensure the website functions effectively.

Information We Collect

• Technical Data: IP address, browser type, operating system, device type, and pages visited.
• Cookies and Tracking Technologies: We use cookies to remember preferences, analyze site traffic, and deliver relevant content.
• Form Submissions: When you sign up for newsletters, purchase tickets, or submit contact forms, we collect the data you provide (e.g. name, email, preferences).

Cookies

We use cookies for:

• Site functionality (e.g. keeping items in your basket)
• Analytics (e.g. Google Analytics)
• Marketing (e.g. Meta pixels)

You can manage cookie preferences via your browser settings or our cookie consent banner.

Third-Party Services

• We may use third-party tools and services (e.g. ticketing platforms, analytics providers) that collect data on our behalf. These providers are required to comply with data protection laws and only use data for specified purposes.

Security

• We implement appropriate security measures to protect data transmitted via the website, including SSL encryption and secure servers.

Links to Other Websites

• Our website may contain links to external sites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

Data Sharing

We may share your data with:

• Ticketing partners for administrative processing.
• Marketing and analytics providers.
• Law enforcement or regulatory bodies (if legally required).

We do not sell your personal data.

Transferring Personal Data to a Country Outside the EEA

Portsmouth Theatres may transfer personal data to trusted service providers located outside the European Economic Area (EEA), including countries that may not offer the same level of data protection.

Where such transfers occur, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO) or European Commission.
• Data processing agreements with strict confidentiality and security obligations.

By using our services, you consent to this transfer, storage, and processing of your data outside the EEA where necessary.

Data Retention

Your Rights

You have the right to:

• Access your personal data.
• Request correction or deletion.
• Object to or restrict processing.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

You may make a subject access request at any time to find out what data we hold about you. Please email mydata@portsmouththeatres.org.uk

Security Measures

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.

Contact Us

For privacy-related queries or to exercise your rights, contact our Data Protection Officer:

Email: mydata@portsmouththeatres.org.uk
Address: Theatre Royal Portsmouth, 20-24 Guildhall Walk, Portsmouth, PO1 2DD