Where can I buy tickets?
Tickets can be purchased online via our website, over the phone or in person at the Box Office during opening hours.
Telephone: 02392 649000
Opening hours: Monday – Friday 10am – 5pm.
Do you offer concessions?
Concessions may be available on certain shows for the following groups. Please check the individual show for the concession eligibility.
Please check with the Box Office Team when booking your tickets.
If you have any accessibility requirements or require a dedicated wheelchair space please call the Box Office on 02392 649000 to book your tickets so we can give you the best experience possible.
What is your refund policy?
Tickets are non-refundable unless a performance is cancelled. Exchanges may be possible. Please contact the Box Office for details. Just reach out to our team at boxoffice@newtheatreroyal.com or call 02392 649000.
Do you have facilities for school trips?
Yes, we welcome schools and can arrange workshops, tours and discounted tickets. See our Schools page for info.
Can I hire the venue?
Yes, our spaces are available for hire for performances, conferences, weddings and more. Visit the Venue Hire page.
Are there age restrictions on performances?
Some shows have age guidance or restrictions. These will be clearly listed on the show page. If they are not listed, please get in contact with us and we will find out for you.
What are relaxed performances?
These performances are adapted to be more accessible for people with autism, sensory sensitivities or learning disabilities. They’re a little quieter, use less or no special effects and the lights in the auditorium will be kept on.
Do you offer group discounts?
Yes. Groups of 10+ may be eligible for discounts on selected shows. Contact our Box Office for more info.
Do you sell gift vouchers?
Yes, gift vouchers are available and can be redeemed against any performance. Contact the Box Office to purchase.
Are there any discounts for booking early?
Book early for the best seats at the best prices. Many shows include an Early Bird offer, bringing additional benefits to planning ahead and booking early. Prices may increase due to demand so get your tickets early to secure the best prices.
Sign up to our mailing list to receive news of early offers, discounts and be the first to know about new shows.
How can I book tickets?
- Online: All shows can be booked online. Click here to see our upcoming shows
- By calling the box office: 023 9264 9000
- In Person: Theatre Royal, 20-24 Guildhall Walk, Portsmouth, PO1 2DD
When is the Box Office open?
The Theatre Royal Box Office is open 10am-5pm Monday-Friday and 90 minutes before a performance.
Do I need a membership to book tickets?
Not at all, anyone can book tickets. But members get access to special perks and early booking windows, so you’ll have the best chance of getting great seats first.
Can I buy a membership as a gift?
Yes! Theatre makes a great gift. Just get in touch with our Box Office team and they’ll help you set up a membership in someone else’s name.
How long does a membership last?
Matcham memberships are valid for 12 months from the date of purchase. Matcham Patron Memberships are valid for 10 years. We’ll remind you when it’s time to renew, so you don’t miss out on any benefits.
What do I get as a member?
Each membership comes with a range of benefits — from priority booking and exclusive discounts to behind-the-scenes content and special offers throughout the year. Check the membership options for the full list of perks.
